In these Terms and Conditions, ‘we’ and ‘us’ refers to GoIcelandTours.com.
‘You’ refers to the individual purchasing the vacation who has requested a quote and has agreed to our Terms and Conditions. Please note that upon payment of any deposit or fees, you are agreeing to our Terms and Conditions on behalf of every person in your group traveling. If the booking is made on behalf of a limited company, ‘you’ refers to that company. ‘Event’ encompasses all aspects of a holiday booking with GoIcelandTours, whether it’s an active, social, or relaxation event. A group is defined as 5 or more people per booking.
A booking can be made over the phone using a credit card. Booking over the telephone automatically indicates your agreement to our Terms and Conditions.
It is the responsibility of each visitor to read the terms and conditions of your booking, as your booking is bound by these terms. Please note that we reserve the right to alter the terms and conditions without notice. Please check this web page for the latest Terms and Conditions.
GoIcelandTours is an incoming tour operator providing a ‘land only’ service. We are not responsible for passenger travel into or out of Iceland. GoIcelandTours will not be responsible for any delays, cancellations, or other hindrance of passage to your vacation.
Whether you book alone or as a group, we will only deal with the organizer booking name in all subsequent correspondence, including changes, amendments, and cancellations. You must be 18 years old at the time of booking and possess the legal capacity and authority to book as the lead name/organizer and travel on vacation with us. You are responsible for ensuring the accuracy of the personal details or any other information supplied in respect of yourself and any other person traveling on the booking and for passing on any information regarding the booking or any changes made in relation thereto, to all persons traveling on such booking, including but not limited to information on schedule changes or copies of booking confirmations.
It is a condition of your booking with us that you and all other members of your party, including infants and children, are adequately insured on vacation. Any person who is under 18 years old must be accompanied by an adult on his or her journey. There may be other restrictions and conditions on some offers. When you or (if you are booking through a travel agent) your travel agent asks for your booking to be confirmed, we will confirm the booking and set aside your chosen accommodation (or similar when your chosen accommodation is not available). Next, we will send you or your travel agent a confirmation. We may not be able to confirm some of our ground arrangements straight away. In these instances, we may issue a confirmation invoice. If there is any change to any of the details discussed at the time of booking, we will notify you promptly of any new or changed details, including a change to the total price (if any). If any detail on the confirmation invoice is not correct, tell us or your travel agent immediately. If there is an obvious error on the confirmation invoice, we reserve the right to correct it as soon as we become aware of it.
All prices we advertise are accurate at the date published, but these prices may change due to decreasing availability, upcoming event announcements, and other unforeseen circumstances. As such, we reserve the right to pass on these price changes as and when they may arise. If, on the rare occasion, your vacation price increases after you have booked (i.e., an increase in VAT/tax rate or any other unforeseen circumstance), we reserve the right to pass this increase on to our customers after you have booked but no later than 30 days before the departure date stipulated, and we will forward an amendment invoice reflecting any changes made. After a confirmation invoice has been sent to you, any increase to your vacation price will be as a result of changes in the costs of supplying your vacation only.
A 20% deposit is required to confirm a booking. Any requests to add further group members after 21 days of booking must come from the Group Leader and must be made in writing. Please be aware we will make every effort to accommodate your request. Final payment must be made 60 days before the commencement of your vacation, and there will be a 4% fee charged to your final payment and any other installment payments.
All prices are in USD per Person. They include Value Added Tax (VAT) at the rates currently applicable in Iceland. As our packages are prepared many months before the start of the season to which it relates, we reserve the right to raise or lower prices at any time before you book and to pass on any increases in VAT which the government may impose. If, at the time of booking your holiday, the price has changed from that shown, you will be advised of the new price applicable to your booking before you confirm the holiday reservation.
A 20% deposit is required to confirm most bookings, but some tours may require a larger deposit, which will be advised at the time of booking. Any requests to alter further group members after 95 days of booking must come from the Group Leader and must be made in writing. Please be aware we will make every effort to accommodate your request. Final payment must be made 95 days before the commencement of your vacation, and there will be a 4% fee charged to your final payment and any other installment payments.
All prices are in USD per Person. They include Value Added Tax (VAT) at the rates currently applicable in Iceland. As our packages are prepared many months before the start of the season to which it relates, we reserve the right to raise or lower prices at any time before you book and to pass on any increases in VAT which the government may impose. If, at the time of booking your holiday, the price has changed from that shown, you will be advised of the new price applicable to your booking before you confirm the holiday reservation.
Some parts of the vacation may require full payment to be made with the deposit in order for us to book them on your behalf. If this is the case, you will be notified in advance. Monies paid for these are non-refundable. These activities may include, but are not limited to; show tickets, transport, and theme parks.
If GoIcelandTours is not notified at least 30 days (95 days for groups) before your vacation of any alterations to numbers, we cannot guarantee that some additional charges won’t be applied.
All quoted tour prices are in USD, and any other currency amounts shown are based on the rate of exchange at the time of quotation. Any other currency rates shown are approximated and are for informational guide price purposes only. You are required to work out the exact currency conversion and bank fees for your own country. GoIcelandTours cannot be held accountable for any conversion discrepancies.
All special low deposit offers (including our $99 deposit) are non-refundable deposits and are due to be fully paid within 2 months of the date they are paid. Failure to pay the full 20% deposit within 2 months may result in your booking being canceled and loss of deposits paid.
Special Offers:
Please note that all our special offers (including our 5%, 10% discounts) are available to non-group bookings on our Lucky Charm, Self Drive, and Escorted tour packages only. These offers are open to direct bookings only (non-commissionable rates) and cannot be used in conjunction with any other offers.
Special Deposit Offers:
All special low deposit offers (including our $99 deposit) are non-refundable deposits and are due to be fully paid within 2 months of the date they are paid. Failure to pay the full 20% deposit within 2 months may result in your booking being canceled and loss of deposits paid.
Cancellations:
Cancellation of a booking can only be accepted if made in writing by the client and will only be considered canceled when written notice is received. Refund payments have a 10% handling fee.
The following cancellation charges apply for non-group bookings – 1 to 5 people:
If any of your group members decide not to attend/are unable to attend or require to depart early from arrangements that they have paid for, no refund will be made.
The following cancellation charges apply for group bookings – 5+ people:
Your deposit is non-refundable, even if the cancellation charge calculated is lower than the deposit amount paid. Where extra facilities or transport options are non-refundable, in part or in full, the cost of these will be added to the cancellation charge you have to pay.
You may transfer your booking to another person, providing the following conditions are met:
We’ll charge amendment fees to change a name on a booking outside 30 days to departure for non-group bookings and 95 days for group bookings; these will be added to the new invoice. If there is a new lead/organizer passenger, and they should they fail to pay, you will be responsible for the payment of any balance due on that new invoice.
Please note that certain airlines, accommodation suppliers, and other transport providers treat changes as a cancellation and charge accordingly, up to 100% of the cost for that part of the arrangement. Where applicable, these charges will be passed on to you.
When changing your vacation details, the price of your new travel arrangements will be based on the price that applies on the day you make the change. These prices may not be the same as when you first made your booking.
Some accommodations are priced according to the number of people staying there. If your party size changes, we’ll recalculate your booking cost based on the new number of people going. If fewer people share the accommodation, then the cost per person may go up. This extra cost isn’t a cancellation charge, and it isn’t normally covered by insurance.
Some arrangements cannot be removed once they have been added to your booking. Certain extras, such as excursions, ticket events, theme park tickets, and airport extras may be non-refundable.
*Please note there won’t be any reduction in the price you pay, even if your new travel arrangements are cheaper than the original booking. All the above fees are applied once we have confirmed your booking with us. If you are not satisfied with any booking we make, you have 48 hours to notify us after we have confirmed the booking. After 48 hours, the booking is determined as satisfactory and any future amendments will be liable to the amendment fees outlined above. Each change requested is considered a single change and will have the fees applied. Accommodations cannot be altered within: 30 days for non-group bookings and 95 days for group bookings. All accommodation bookings are subject to availability.
If you cancel your booking – If you want to cancel your booking, or part of it, you must contact us as soon as possible. If you have made your booking through a Travel Agency, your agent must advise us of your request to cancel. Once your booking has been cancelled you can expect to receive a cancellation invoice within 14 days. If you don’t, please contact us.
To cover the cost of processing your cancellation, and to compensate us for the risk that we may not be able to resell your travel arrangements, we’ll make a cancellation charge on the scale shown above. The lead/organizer is responsible for paying this charge.
Guide to our cancellation charges – These charges are based on how many days before your booked departure we receive your cancellation notice and are a percentage of the total cost of your booking. If you want to cancel one or more passengers on the booking, you’ll have to pay a proportion of the applicable cancellation charge for those passengers.
If we cancel your booking – We aim to provide your vacation as booked. But if, for example, there are not enough people booked on your vacation or you do not pay the balance of the vacation price on time, we may cancel it. We reserve the right to cancel your vacation in any circumstances but if we cancel your vacation, except where this is because you have failed to make payment on time, you can either have a refund or accept a replacement vacation from us of equivalent standard and price, if we are able to offer you one.
If we change your booking details – We hope that we will not have to make any change to your vacation but, because our vacations are planned many months in advance, we sometimes do need to make changes. We reserve the right to do this at any time. We will let you or your travel agent know about any important changes when you book. If you have already booked, we will let you know as soon as we can, if there is time before your departure.
Escorted Tours and Drivers: GoIcelandTours will provide those visitors choosing an escorted tour with a personal driver/guide. The driver will also act as the guide for the duration of the tour. Where numbers dictate, we will designate a driver and an additional guide. The driver will act as guide throughout the passage of your vacations. At designated attractions around your vacation, the driver will pass over to the guide at the designated attractions. It should be noted that some attractions are self-guided, and each visitor will be expected to self-guide within the attractions as required. The driver/guide will not normally enter the attraction but will wait outside for the visitors to return to the vehicle. The drivers are allocated to the visitors for eight to nine hours driving per day (an additional hour will be designated within the day for lunch). For the purposes of health and safety, the drivers unless in exceptional circumstances cannot undertake driving beyond these hours. Driving is defined as a period from the commencement of the tour to the conclusion of the tour for that day and not timed on a basis of continuous driving for eight hours. GoIcelandTours considers the safety of its visitors and staff of paramount importance. The drivers will at all times obey the rules of the road. Each escorted tour will commence between 9 am – 10 am each day and run for 9 hours from start. In some circumstances, the tour can start at an earlier or later time but the reasons for the change should be brought to the attention of a member of GoIcelandTours as soon as possible.
Insurance and Participation:
GoIcelandTours recommends to all clients to take out the appropriate travel insurance which will cover them in the event of personal accident, medical expenses, emergency evacuation, loss of any monies, and the participation in dangerous sports.
GoIcelandTours is not responsible for any personal injury, property damage, or loss a guest incurs arising from acts or omissions by any hotel or other organization. We accept no responsibility for cancellations of or interruptions to a tour due to delay or changes in schedules, flight cancellations, sickness, weather, strikes, war, quarantine, mechanical breakdowns, the actions of any government, weather, acts of God, or circumstances beyond its control or for expenses and losses incurred as a result of any such circumstances. To guard against such unforeseen circumstances, you should have a travel insurance plan before you travel on your vacation. All tour participants are fully insured as passengers in any of the vehicles used for transport as part of our tours. We are not responsible for insurance on other means of transport that may be adopted independent of the tour.
Self-Drive Packages include: Your package includes the following: Accommodation each night, Breakfast each morning having stayed at the accommodation overnight, Car rental (car model is not guaranteed) with compulsory insurance, unlimited mileage & breakdown cover, Personal Itinerary, Car rental companies require the main driver to supply a credit card in his/her name in order to pick up the car. A credit card is required for the excess/deductible.
Driver must hold a current driving license having been valid for at least 2 years. You must be between 25 – 75 years old. (Minivans and some other vehicles require the driver to be over 30 years of age). It is essential that you have travel insurance that covers car rental.
Car Rental Terms:
GoIcelandTours acts as an intermediary between you and the car rental company. While we strive to ensure the smoothest experience, the car rental company’s terms and conditions apply to your car rental. You should be aware that you will be asked to provide a credit card in your name at the time of car pickup, and you may be charged an excess/deductible fee in the event of damage to the vehicle. The car rental company will also require proof of insurance, which may be offered at the time of pickup or pre-purchased through GoIcelandTours.
Accommodation:
GoIcelandTours provides accommodation at a selection of hotels, guesthouses, or other lodging options based on your tour package. Accommodation preferences can be indicated when booking; however, we cannot guarantee specific room types or locations.
Tour Participation:
Our tours are designed for people of all ages, but some physical activity may be required (e.g., walking or light hiking). If you have mobility issues or other health concerns, please inform us at the time of booking so we can adjust the tour accordingly. GoIcelandTours reserves the right to refuse participation to anyone who is deemed physically incapable of completing the tour.
Travel Insurance:
GoIcelandTours recommends that all clients take out comprehensive travel insurance. Travel insurance should cover cancellation, medical emergencies, loss or theft of property, and other unforeseen circumstances. Travel insurance is not included in our tour packages, and it is the responsibility of the client to purchase adequate coverage.
Complaints Procedure:
If you have a complaint or an issue during your trip, please notify your tour guide or GoIcelandTours representative immediately so we can resolve the issue as soon as possible. If the issue cannot be resolved on the spot, please contact us within 28 days of your return to submit a formal complaint. GoIcelandTours will investigate all complaints and offer a response or solution where appropriate.
Responsibility:
GoIcelandTours acts as an intermediary between the client and the various service providers (hotels, car rental companies, etc.) and does not directly control or operate the services provided. We are not responsible for any delays, cancellations, or changes caused by the suppliers or due to unforeseen circumstances like weather, strikes, or acts of God.
Group Bookings:
For group bookings (5 or more people), we offer tailored itineraries and packages, which may include discounted rates depending on the number of participants. A 30% deposit is required to secure group bookings. The full balance must be paid 60 days prior to the tour departure.
Changes to Terms and Conditions:
GoIcelandTours reserves the right to update or modify these terms and conditions at any time. All updates or changes will be communicated to clients at the time of booking or via email. It is the responsibility of the client to review these terms before booking.
Alteration Made by Us:
We reserve the right to cancel any part of your event or tour if, for any reason, your safety is threatened, including adverse weather conditions. If this occurs, we will make every effort to reschedule the event to another date. However, we are not obliged to provide any refunds in cases of adverse weather conditions.
Refunds will not apply in the following circumstances: war or threat of war, riots, civil unrest, overbooking, weather, force majeure, act of God, government actions, terrorism, quarantine, flight cancellations or misconnection, sickness, lack of appropriate medical care, industrial disputes, natural or nuclear disasters, epidemics, or the threat thereof, fire, technical problems, or any other occurrence beyond our control.
Unless we cancel your tour or event due to the above circumstances, we will refund all payments made by you to us and will have no further liability to you.
Complaints:
We encourage you to notify us promptly of any complaints or issues you may encounter, so we can work towards resolving them. Complaints should be submitted in writing via email or the contact form on our website. We aim to address all concerns in a timely manner.
The information and materials contained in this Website – and the Terms and Conditions governing the access to and use of such information and materials – are subject to change without notice. Products, services, fees, charges, interest rates, and other requirements may differ across locations, and not all products or services are available in all areas. Eligibility for particular products or services is subject to final determination and acceptance.
Privacy Statement:
GoIcelandTours collects three main types of information from visitors to this website:
We do not share personal information with any third party. Any personal details you provide to us, such as your email address or any information submitted on feedback forms, are treated as confidential.
The website contains links to external websites. This Privacy Statement applies only to our site. You should always review the privacy statement of any third-party site you visit, as their practices may differ from ours.
Disclaimer:
The information on this website is for informational purposes only and may contain inaccuracies or typographical errors. GoIcelandTours reserves the right to change or update the content of the website without notice. We disclaim all liability for any inaccuracies or errors within this website or any linked websites.
You are authorized to view, print, copy, and distribute documents (including webpages) from this website, provided that:
You can browse this website anonymously without revealing any personal information. However, if you respond with data, queries, suggestions, or feedback, such information will be considered confidential.
